On Line Shop

Shipping & Returns

Shipping ...

We will normally arrange for goods to be dispatched within 10 days of receiving your order, unless a longer period is specified on the relevant pages of our website. Where your order is for a service, the provision of services will take place or start within 10 days, unless a longer period is specified on the relevant pages of our website. If for any reason an item is unavailable, you will be notified and offered the choice of an alternative item or a refund. All orders are despatched by Society volunteers. Due to holiday arrangements and for other reasons there may be occasions we are unable to meet this timescale. When/if that applies, a notice varying this provision will be shown on the website.

Goods will be dispatched by Royal Mail / Parcelforce, and all items sent overseas will be sent by airmail. Within the UK, First Class post will be used for CD-ROMS and Second Class for Journals etc. For items over 2 kg dispatch may be by Parcelforce.

Returns ...

Our aim is that all our customers will be completely satisfied with the quality of the goods and services that they buy from us. If you are not satisfied with the quality of an item, or if an item is faulty or is not what you ordered, please e-mail: orders@kfhs.org.uk with the details. We will let you know the address to return the item to. When you have returned it we will send a replacement or a refund of your payment, whichever you request.

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