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Conditions of Use

Conditions of Use ...

Terms & Conditions

What the Terms and Conditions of Sale are about

The Terms and Conditions of Sale are set out in full on the rest of this page. They cover prices, ordering, payment and the dispatch of goods and services. They also describe our commitment to provide goods and services of merchantable quality and to refund your payment if those goods or services are faulty or not what you ordered. They tell you what to do if an item is faulty or does not arrive in a reasonable time. They also describe how we protect your personal information and credit card details. The terms do not affect your statutory rights under English law.

According to the UK Consumer Protection [Distance Selling] Regulations 2000, shoppers must see the terms and conditions of sale before ordering. Further information is available at our Help Desk [link at the top of this page].

Please read the Terms and Conditions of Sale below.

The Full Terms and Conditions of Sale

● Who we are?

The Kent Family History Society is a voluntary group, run entirely by Member volunteers whose Office is situated at: Suite 1H, Waterham Business Park, Highstreet Road, Waterham, Near Faversham, Kent ME13 9EJ, England. Tel./Fax: +44 (0)1795-537802 or Mobile 07925 116 344.
VAT Reg. No.GB 764 9543 86. The Society was founded in 1974 and is a member of of the Kent Group of Family History Societies.

● Prices

The price is shown against each product or service. That price is valid for orders placed at the time. The shipping/postal charge [if any] is shown alongside the product or service. The full itemised bill, including any shipping charge, is shown when you complete the order form details [including your delivery address] but before you are committed to purchasing.

● Ordering

Please note that there is a minimum order value of £3.00

Orders should be placed using the shopping basket and checkout system on this website. Provided you enter your e-mail address correctly in the customer details form, we will e-mail you firstly a copy of your order and then a Confirmation.

● Payment

Payments may be made by Visa ,MasterCard, UK Maestro or Switch credit card.

In order to enter your credit card details, this website will establish a secure link between your browser and the Secure Trading certificated secure server. Your card details will be passed to our bank and to no other party.

You should not attempt to send your credit card details by any method other than that provided. If you do so, we will not be liable for any loss. If you consider your credit card number has been fraudulently used you should contact the issuing bank.

● Dispatch of goods and services

We will normally arrange for goods to be dispatched within 10 days of receiving your order, unless a longer period is specified on the relevant pages of our website. Where your order is for a service, the provision of services will take place or start within 10 days, unless a longer period is specified on the relevant pages of our website. If for any reason an item is unavailable, you will be notified and offered the choice of an alternative item or a refund. All orders are despatched by Society volunteers. Due to holiday arrangements and for other reasons there may be occasions we are unable to meet this timescale. When/if that applies, a notice varying this provision will be shown on the website.

Goods will be dispatched by Royal Mail / Parcelforce, and all items sent overseas will be sent by airmail. Within the UK, First Class post will be used for CD-ROMS and Second Class for Journals etc. For items over 2 kg dispatch may be by Parcelforce.

● Society Membership

Our Subscription year runs from the 1st July to 30th June. All applications are backdated when joining.

You will receive a letter of acceptance as a member by the Society’s Membership Secretary, giving you your Membership Number, which should be quoted on all correspondence with the Society.

● Quality of Goods and Services and Returns Procedures

Our aim is that all our customers will be completely satisfied with the quality of the goods and services that they buy from us. If you are not satisfied with the quality of an item, or if an item is faulty or is not what you ordered, please e-mail: orders@kfhs.org.uk with the details. We will let you know the address to return the item to. When you have returned it we will send a replacement or a refund of your payment, whichever you request.

● UK Consumer Protection [Distance Selling] Regulations 2000

In law you have a separate right of cancellation during a ‘cooling off’ period. If you wish to cancel for any reason other than those listed in the previous paragraph, you have seven clear working days to let us know. If you wish to cancel under this provision, please e-mail us at: orders@kfhs.org.uk We will refund your payment on return of the item concerned.

If your order is for goods, the seven days start when the goods are delivered. We will let you know the address to return the items to. You must return the goods to us at your expense and take care of the goods before returning them.

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. HOWEVER, we regret that we cannot accept cancellations of contracts for the purchase of CD-ROMS, Video, DVD, Audio, and Software products where the item has been unsealed.

● Refunds

When we refund a credit card payment, the amount to be refunded will be credited to your credit card account.

● Responsibility for Local Taxes and Duties

You are responsible for payment of any Local Taxes and Import Duties levied in the country of the delivery address.

● Application of VAT [Value Added Tax]

Value Added Tax is charged for all goods and services except:

● zero rated items – mainly books and maps that are printed on paper

● membership subscriptions [note: has a partial VAT charge]

● Order Chasing Enquiries

If you have not received your order within a period of time that you consider adequate [depending on your location] please e-mail us at: orders@kfhs.org.uk or telephone: +44 (0) 1634 – 867 519.

● Privacy Policy

We will not pass on your details to any other person. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully [in accordance with the UK Data Protection Act 1998], according to the Which? Web Trader Code of Conduct and our own Privacy Policy.

● UK Data Protection Act

When you become a member of the Kent Family History Society, your membership details [Name, address, telephone number and e-mail address], but not your credit card details, will be stored in a computer database and used for the Society’s mailing and administration purposes and in pursuing our aims, according to our Constitution.

● Retention of Title

All goods that you order remain our property until you have paid for them in full.

● Complaints

Our aim is that you will be completely satisfied with our service and with the goods and services that we sell. If you have any cause for complaint please e-mail us at: info@kfhs.org.uk or write to Kent Family History Society, 15 Port Close, Lordswood, Chatham, Kent ME5 8DU, England. UK residents may prefer to telephone us between 10am and 4.30pm Mondays to Fridays on 01 634 – 867 519.

● Applicable Law

These terms and conditions, your order and payment and the delivery of the goods and services you order, form the basis of a contract under the law of England and Wales between you the customer and The Kent Family History Society. Your statutory rights under the law of England and Wales are not affected by these terms and conditions.

ARM/KFHS February 2006

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